Made-To-Order Process

Our made-to-order food process visually outlines each step involved in fulfilling a customer's specific request, from the initial order to the final preparation and delivery, ensuring a clear understanding of how we customize and complete every order with care and precision.

 

  1. Order Placement: Starts with the customer placing an order online.
  2. Order Received: This is where we assess how to fulfill your order/s.
  3. Ingredient Sourcing: Depending on the order, raw ingredients may need to be sourced from suppliers, stock, or even prepared from scratch. 
  4. Preparation: This involves preparing and portioning ingredients according to the order's specific requirements, including washing, cutting, and measuring. 
  5. Baking or Cooking: The ingredients are baked or cooked according to the order's specifications, potentially using different cooking methods, times, and equipment. 
  6. Quality Check: The food is checked to ensure it meets the required standards for taste, appearance, and hygiene. 
  7. Packaging: The finished food is prepared for delivery or immediate service, including plating or packaging for self-pickups.
  8. Delivery: The order is delivered to the customer or prepared when a customer opts for a self-pickup.

 

We strongly recommend adhering to our specified lead times when placing your order. This is crucial, as lead times determine how long it will take for your goods or services to be delivered. Sticking to these timelines ensures smooth operations, helping you plan effectively, avoid delays, manage inventory, meet customer expectations, and control costs by minimizing the need for urgent or last-minute orders.