BREAD, TREATS & MENUs: These are freshly made. Unless marked as "available on hand." Please allow time for preparation.

CAKES: Require a 2-week lead time, but we recommend starting the process 2–3 months in advance to secure availability — some months fill up quickly, so the earlier, the better!

CRAFT ITEMS: Order in advance to allow time for design assessment and approval, material sourcing, and design complexity. Rush orders may be possible, subject to supply availability.

BREAD, TREATS & MENUs: Cancellations must be made as soon as possible. Late cancellations may incur a fee to cover preparation costs.

CAKES: Cancellations can be made up to 2-3 business days prior to the scheduled date of pickup or delivery. For custom cakes, a non-refundable deposit applies once the design process begins.

CRAFT ITEMS: As each item is specially made-to-order, we’re unable to offer refunds once production has begun. However, cancellations made before the work starts may be eligible for a partial refund.

Rush Orders: All rush orders are non-refundable once confirmed.

Refunds: Approved cancellations will be refunded minus any non-refundable deposits or costs already incurred.

To cancel, please contact us via email, phone or the website chat and we’ll be happy to assist you.

We offer a wide range of materials here at the shop, but there may be occasional limitations. If we don’t have a specific item or material needed to create your custom piece, you may be required to provide it. To help reduce costs, we often encourage customers to supply their own toppers or toys. However, if you prefer something more personalized, we also offer custom topper designs for an additional cost, depending on the complexity of the design.

We accept a variety of payment methods, including Visa, Mastercard, Google Pay, Apple Pay, Interac e-Transfer, and COP (Cash on Pickup) for your convenience.

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

For CAKES and CRAFTS projects, whether you have a design in mind or need inspiration, we are here to bring your sweet dreams to life.

We allow in-person appointments for those who have already filled up project form with us. Appointments usually aren't necessary -- We've perfected the art of emails and phone calls. But we understand that some people prefer to discuss in person. Our usual availability for these appointments is on Saturday's 10am - 3pm.

We offer local delivery on Saturdays, Sundays, and Mondays; however, due to limited manpower, deliveries are only available between 11 AM and 1 PM. Orders placed after 1 PM on these days can be arranged for self-pickup at your convenience.

Orders outside Portage la Prairie, a minimum order amount is required, along with a corresponding shipping zone fee.

CRAFT orders outside the city of Portage la Prairie, we ship via Canada Post or Purolator.

Local deliveries within a 3 km radius are free. For orders beyond this radius, a minimum order amount is required to qualify for free shipping.

For deliveries outside the city limits, a higher minimum order amount must be met — otherwise, shipping will not be available. In such cases, we highly recommend opting for self-pickup.

We currently don't have any physical stores under our brand name.